Returns
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We believe in our products
99.9% Satisfaction Guarantee
As a family owned and operated company, we stand behind every product we make. If our products fail to live up to your standards, you may return them for a replacement with no hassle.
If you're not satisfied with your purchase for any reason, you're welcome to return it. You have 30 days from when the item was ordered to make a return in its original condition.
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Frequently Asked Questions
Returns & Exchanges
We understand sometimes you order the wrong size, we do allow exchanges. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Please refer to our returns policy for more details.
We always aim for make sure our customers love our products, we do allow returns within our returns polices. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Please refer to our returns policy for more details.
We have a fourteen (14) day return policy, which means you have fourteen (14) day after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
If you believe your item falls under one of the above reasons please contact us within fourteen (14) days of receipt of the item.
To start a return, you can contact us at hello@inkedthreads.gg. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
1 Boundary Place,
Corse,
Gloucestershire,
GL19 3RG
United Kingdom.
Returns Policy
Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn, unwashed, and in the same condition received within fourteen (14) days of receiving your item(s).
Inked Threads Creator (Print-On-Demand) items can be returned for Store Credit only. Full refunds for Inked Threads Creator (Print-On-Demand) goods will only be provided under the following circumstances:
- Damaged goods from shipping
- Misprinted Goods
- Defective Goods
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.
Postage Costs
All return shipping charges are the responsibility of the customer unless Inked Threads was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. Inked Threads will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. Do not remove the tags until you have inspected the items, as this will void the return period.
Exceptions / non-returnable items
All sale items are final and are ineligible for return or exchange.
All art prints, canvases & metal posters are ineligible for return as every case is personalized just for your home, except under the following circumstances:
- Damaged goods from shipping
- Misprinted Goods
- Defective Goods
All phone cases are ineligible for return as every case is personalized just for your phone, except under the following circumstances:
- Damaged goods from shipping
- Misprinted Goods
- Defective Goods
All drinkware are ineligible for return due to hygiene reasons, except under the following circumstances:
- Damaged goods from shipping
- Misprinted Goods
- Defective Goods
Start Return Process
If you believe your item falls under one of the above reasons please contact us within fourteen (14) days of receipt of the item.
To start a return, you can contact us at hello@inkedthreads.gg. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address:
1 Boundary Place,
Corse,
Gloucestershire,
GL19 3RG
United Kingdom.
Approved Returns
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at hello@sticksstones.co.uk
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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